Last Updated: [10/06/2024]

Welcome to AwakeAid! These Terms of Service govern your use of our website located at www.awakeaid.com.au/ and any related services provided by Quantum Code PTY LTD. By accessing or using our website, you agree to be bound by these Terms of Service and our Privacy Policy.

1. Acceptance of Terms

By accessing and using our website, you accept and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use our website.

2. Orders and Payments

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more details, please review our Purchase Policy.

3. Errors, Inaccuracies, and Technological Failures Our website may occasionally contain information that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order).In the event of a technological failure resulting in inaccurate pricing or other data, any orders received based on such inaccurate information will not be honored. We apologize for any inconvenience this may cause.

4. Shipping and Delivery

We ship products within Australia. Shipping fees and delivery times vary based on your location and the shipping method selected. 

5. Returns and Refunds

We follow the guidelines set by the Australian Competition and Consumer Commission (ACCC) regarding refunds and situations where consumers are not entitled to a repair, replacement, or refund. If you are not 100% satisfied with your purchase, please contact us immediately, and we will arrange a replacement. For more information, please refer to our Refund Policy.

6. Intellectual Property All content on our website, including text, graphics, logos, images, and software, is the property of Quantum Code or its content suppliers and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on our website without our express written permission.

7. User Conduct

You agree not to use our website for any unlawful purpose or in any way that could harm, disable, overburden, or impair the website. You also agree not to use any automated system, including robots or spiders, to access the website.

8. Limitation of Liability

To the fullest extent permitted by law, Quantum Code PTY LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our website or any products purchased through our website.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts located in Queensland for the resolution of any disputes.10. Changes to Terms of ServiceWe reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of our website after any such changes constitutes your acceptance of the new Terms of Service.

11. Comments and User Content

You agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to (1) maintain any comments in confidence; (2) pay compensation for any comments; or (3) respond to any comments.We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or that violates any party’s intellectual property or these Terms of Service.You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.

12. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

13. Contact Us

If you have any questions about these Terms of Service, please contact us at awakeaid@outlook.com.

Thank you for shopping with AwakeAid!